Do you believe that your patient's time is valuable?

Eliminate the wait and improve the patient experience.

Patient wait time and total time are the most significant patient pain points.

Wait = Waste

Turn time wasted into time well spent.

Happy Staff

Executing the plan allows your staff to be excited rather than overwhelmed

Loyal Patients

Delighted patients who refer and spend more of their hard-earned money with you 

Better Days

Your practice will run smoother and be more productive

4 Strategies to Improve the Patient Experience

Bust bottlenecks

Improve consistency

Design the patient experience

Prioritize for success

Every practice knows they need to adapt to new patient concerns about safety, which impact scheduling and efficiency. But few know how to do so effectively.

How to get started

TEST DRIVE THE PROGRAM

Learn how to identify programs and get your companion guide.

GET THE PROGRAM

Be part of the inaugural class of practitioners who are committed to eliminating the wait.

STOP WASTING TIME

The time to start improving your patient’s experience is now.

HOW ARE WE DIFFERENT?

Most solutions focus on scheduling tools and fighting symptoms rather than the root cause.  Eliminate Wait is designed to directly address the core issues that lead to unnecessary waiting.  Once resolved, your practice will reach new heights as you delight your patients, better predict your days, and improve efficiency.

ADDITIONAL BENEFITS OF ADOPTING THE PROGRAM

  • Change your culture
  • Earned reputation for better patient experience
  • Drive revenue via more referral

Endorsements

Tom Frinzi

Former Worldwide President, Surgical, Johnson & Johnson Vision, Board of Directors, STAAR Surgical

“The team’s principles and tools have had a transformational effect on the businesses I’ve been fortunate to lead, and I’ve seen the same impact at the select physician practices that have adopted them.”

John Berdahl, MD

Ophthalmologist Surgeon
Vance Thompson Vision

“Through application of proven [HPMS] quality principles and process we dramatically reduced our cataract workup time from 3 hours to 90 minutes while at the same time significantly reducing patient wait time.”

Self-Guided Program

$1,500

  • 4-session online program
  • Guided implementation activities
  • Group coaching
  • Eliminate the Wait Staff Workbook

Hands-On Implementation

$3,000

  • 4-session online program
  • Guided implementation activities
  • Group coaching
  • Eliminate the Wait Staff Workbooks
  • 1-on-1 direct coaching with you and your staff
  • On-call implementation support

Accelerated Transformation

$12,000

  • 4-session online program
  • Guided implementation activities
  • Group coaching
  • Eliminate the Wait Staff Workbooks
  • 1-on-1 direct coaching with you and your staff
  • On-call implementation support
  • Two days of on-site work sessions
  • Hands-on assistance for the implementation of your strategies



4 session online program
Guided implementation activities
Group Coaching
Eliminate the Wait Staff Workbooks
1 on 1 direct coaching with you and your staff
On-call implementation support
Two days on on-site work sessions
Hands on Assistance for the implementation of your strategies
Price

Self-guided program





$1,500

Hands-on implementation



$3,000

Accelerated Transformation

$12,000

Self-guided program

4 session online program
Guided implementation activities (Group Coaching)
Eliminate the Wait Staff Workbooks
$1,500

GET THE PROGRAM

Hands-on implementation

4 session online interactive program
Guided implementation activities Weekly 1 on 1 private sessions
Eliminate the Wait Staff Workbooks
$3,000

GET THE PROGRAM

Accelerated Transformation

Two full day workshops
Hands on assistance for implementation of the strategies
Follow-up sessions
$12,000

GET THE PROGRAM

We literally wrote the book on patient experience

You can continue doing things the same way, allowing patients to languish in waiting rooms, and then again in the procedure room. This will give the impression that you do not value your patients’ time.

However, patients have choices and voices, and if you want them to continue to choose you and use their voices to recommend you, you need to make sure that you are showing them that you recognize how valuable their time truly is. The alternative is to continue to foster a culture whose values are not in alignment with what your patient wants.